If you have a question about your ticket purchase or the measures that are in place for a safe museum visit, please read the FAQs.
Is the museum open? What protective measures will be in place?
We hope to welcome you back at the museum once the COVID-19 restrictions are lifted. We have taken the necessary measures to ensure that your visit is as safe as possible.
- It is vital to keep 1.5 metres distance from others. This applies throughout the museum and in the galleries. The museum building is large enough for visitors to remain a safe distance from each other. Families and other social units should keep 1.5 metres distance from others as a single unit.
- All visitors aged 13 and older are required to wear a non-medical face mask in the museum.
I have purchased a ticket and am shortly due to visit the museum, but now have (mild) symptoms. What should I do?
If you have a cold or other symptoms, you should stay at home, in line with the guidelines of the National Institute for Public Health and the Environment (RIVM).
You can change your ticket to another day free of charge. Please get in touch with us using the contact form.
Are the toilets open?
The restrooms in the museum are open and are cleaned regularly. When visiting a restroom, please follow the signs as well as any instructions given by our staff and keep 1.5 metres distance from other visitors. There are more than enough toilets for all visitors.
How can I support the museum?
Would you like to support The Mesdag Collection? This can be done by making a one-time donation.
Exhibitions, publications and activities for students, the elderly and disabled visitors are made possible by private individuals and foundations and are indispensable for The Mesdag Collection. Every contribution, large or small, is very welcome.
Is it possible to purchase tickets at the ticket office?
Tickets are only available online: tickets.demesdagcollectie.nl/en.
Can I change my booking?
You can change your ticket to another day free of charge. Please get in touch with us by using the [contact form]. (/en/more-about-the-museum/contact#form).
Do I have to print my tickets?
You can print out your online ticket, but you don’t have to: you can also present your ticket your mobile phone or tablet at the museum entrance.
If you booked a ticket using a discount card, such as a Museumkaart, you must also be able to present it along with your ticket on entry
Is my discount card valid?
You can visit the museum with a Museumkaart, Dutch CJP pass or another valid discount card. The special rates and discounts still apply, but you do have to book your start time online.
Is the museum accessible to wheelchairs and to people with a sensory or physical disability?
We are dedicated to ensuring that our collection is accessible to everyone, including visitors with a physical or sensory disability.
If you are unable to find the answer to your question or would like to get in touch for another reason, please contact us:
Phone: +31 70 362 14 34
Or via the contact form.