We are delighted to welcome you back to the museum, and have taken the necessary measures to ensure that everyone’s visit is as safe as possible. Read on for all you need to know about your visit to The Mesdag Collection while the measures to reduce the spread of coronavirus are in place.
If you have (mild) symptoms such as shortness of breath, fever or a sore throat shortly before your planned visit, stay at home. You can switch your ticket to another day free of charge. If you have symptoms and visit the museum anyway, you will be refused entry.
Always follow the instructions given by The Mesdag Collection staff. They will specifically oversee compliance with the safety guidelines and make every effort to ensure that your visit is as safe and enjoyable as possible. If you have any questions about the safety guidelines, please ask our staff (while keeping a suitable distance).
Go to information about:
Tickets and admission
Where can I purchase a ticket?
Tickets are only available online: https://tickets.demesdagcollectie.nl/en
- Arrive on time. It is unfortunately not possible to visit the museum later than your booked start time. This is due to the limited capacity of the museum as a result of the guidelines issued by the National Institute for Public Health and the Environment (RIVM).
- If you arrive later than your booked start time, we unfortunately cannot allow you to enter the museum. You are also not entitled to any reimbursement of the cost of your ticket.
I have purchased a ticket and am shortly due to visit the museum, but now have (mild) symptoms. What should I do?
If you have a cold or other symptoms, you should stay at home, in line with the RIVM guidelines. You can switch your ticket to another day free of charge. Please get in touch with us using the form further down this page.
Have the ticket prices changed?
No, the prices have not changed.
Is my discount card still valid?
You can still visit the museum with a Museumkaart, Dutch CJP pass or other valid discount card. The special rates and discounts still apply, but you do have to book your ticket online.
When is the museum open?
Check the current opening hours on our website.
I would like to visit the museum with a group, how can I purchase tickets?
For the time being, The Mesdag Collection is only open to individual visitors. A maximum of four tickets can be booked or purchased at one time. Please do not visit the museum with a group, as this will make it more difficult for our staff and other visitors to comply with the RIVM guidelines.
Scan your ticket at the counter
You can have your ticket (paper or on your mobile) scanned at the counter at the entrance by our employee.
Hygiene
Wash your hands before and after your visit to The Mesdag Collection. There are also multiple hand sanitiser points in the museum. Our staff regularly wash their hands thoroughly, and an additional cleaning programme is in place.
During your visit
Do I have to wear a face mask in the museum?
Yes, wearing a non-medical face mask is mandatory in the museum. This applies to visitors aged 13 and older.
Do I need to keep 1.5 metres distance from others during my visit?
The RIVM guidelines regarding keeping 1.5 metres distance from others apply throughout the museum, hence also in the galleries. Families and other social units should keep 1.5 metres distance from others as a single unit.
Is there a walking route through the museum?
We believe that it is important that you are able to enjoy the art in the manner to which you are accustomed. This means that you are free to move around the museum as you wish. Markings have been installed on the floor, to help visitors keep a safe distance from each other. Our staff will monitor whether visitors are complying with the social distancing measures, and will give instructions where necessary.
Lift, cloakroom, museum cafe and more
How can I use the lift?
A maximum of 2 people are allowed in the lift at one time. If you are visiting the museum with your family (or other social unit), you can only use the lift with these people.
Cloakroom
You can store personal belongings such as coats and bags in the cloakroom. The cloakroom is unattended and unguarded; storing belongings is at your own risk. To help us protect the paintings, we ask that you always store wet coats in the cloakroom. Umbrellas can be stored in the umbrella stands.
- Bags smaller than 45×25×25 cm are permitted in the museum. Due to the risk of the artworks being damaged, bags and backpacks may only be carried on your front.
- Please do not bring large bags with you. Umbrellas and suitcases larger than 45×25×25 cm are also not permitted in the museum.
Are the toilets open?
The toilets in the museum are open, and are cleaned regularly. When visiting the toilet, please follow the signs as well as any instructions given by our staff, and keep 1.5 metres distance from other visitors. There are more than enough toilets for all visitors.
Is the museum cafe open?
The cafe currently only offers a takeaway service. It is not possible to consume refreshments inside the cafe. You are welcome to use the garden, so long as you can keep 1.5 metres distance from other visitors.
The garden
The garden is open, so long as it is possible to keep 1.5 metres distance from other visitors.
Is the museum shop open?
The museum shop is open; a maximum of 1 visitor from your party may visit the shop at any time. Keep 1.5 metres distance from other visitors. We kindly ask that you use contactless payment (bank card or smartphone) wherever possible.
Privacy
The Amsterdam Public Health Service (GGD) may ask The Mesdag Collection to provide personal data in order to help them track coronavirus. For the sake of public health, The Mesdag Collection will comply with any such request.
This protocol, in addition to the terms and conditions, applies to everyone who purchases a ticket or purchased a ticket before 13 March 2020, and will visit The Mesdag Collection from 1 June 2020 onwards.
We ask our visitors to comply with the national coronavirus guidelines and to follow the recommendations made by the National Institute for Public Health and the Environment (RIVM), so that everyone has an enjoyable and safe visit. The Mesdag Collection reserves the right to revise this protocol should this be necessary in light of revisions to protocols and guidelines issued by the RIVM and/or the government.